Mega walk-ins for Process Associate at JK Technosoft

Job Description:

Person would be responsible for simple to medium complexity adjustments. Blended process, for grievance handling, documentation and operations.

Salary Offered: 1.50 CTC + night shift allowance + Cab Service(Both sides) + Fixed Sat/Sun Off + Fixed Shift.

Eligibility Criteria:

Qualification: Graduate (Result awaited candidates cannot apply) B.com, B.com Hons, B,A., B.A Hons, B.sc.

Level of Experience Required: 0-6 Months.

Skills/Knowledge

• Strong analytical and problem solving skills
• Strong Math Skills
• Strong written and verbal communication skills
• Strong commitment to customer service and quality
• Excellent Keyboard Skills
• Strong research and follow-up skills
• Proven ability to successfully cope in a fast-paced, demanding environment
• Proven ability to work independently and in a team environment

Key Responsibilities Area:

• Process Member and Plan updates within established service and quality standards.
• Manage and update Member and Plan data on multiple systems
• Enter new member data into excel and enrolment forms
• Investigate and problem solve discrepancies
• Meeting and exceeding client defined service level metrics on timeliness and accuracy
• Processes customer requests in a timely and accurate manner
• Communicates with customers through written and oral correspondence
• Provides follow up on requests that cannot be immediately resolved
• Escalates issues to management when needed
• Maintains flexibility in a high speed, demanding team environment
• Identifies process improvements to increase efficiencies and streamline processes
• Actively participates in departmental team meetings and other open forums
• Assists with department projects and initiatives as needed
• Using PC application and functions such as Excel and Word to update and load data sets
• Creating and monitoring the processing checklists and calendars.

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

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