Accenture Hiring Freshers as OS Service Desk
Job Description
Job Description
Schedule: FULL-TIME
Service Desk Agent
• Provide excellent chat and email support to resolve user problems with their Google accounts
• Quickly identify and escalate user reported issues to the team lead and cross functional partners, ensuring swift resolution of bugs or emerging problems.
• Demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement
• Follow strict guidelines and procedures
• Ability to follow the direction of management and receive coaching and provide customer feedback
• Ability and willingness to quickly complete large volumes of work with high quality
• Extreme low tolerance for errors
•other tasks as assigned
• At least 6 months to 2 years’ experience in a customer service role on Email/Chat channels
• Risk Management and Fraud Investigations background an advantage
• Demonstrated capacity for critical thinking, analysis and troubleshooting
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Effective probing and comprehension skills
• Problem solving skills with customer centric approach
• Active user of the internet and online applications
• Excellent written English language communication skills
• Openness to work flexible hours as required, including night shifts and holidays
• Experience working collaboratively and proactively in a diverse team environment - Predominantly Voice Interaction support and also through email, chat & remote support. - 24x7 Support, shifts based on roster. This means role requires working in US / Night shifts and weekends and on national holidays.
(Please mention NCRJobs.in for reference)
(Please mention NCRJobs.in for reference)
Interview Location
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