Oracle India looking for Technical Analyst

Eligibility : BSc, MCA, BE/B.Tech Location : Hyderabad, Bangalore Job Category : IT/Software Last Date : 12 Jan 2015 Job Type : Full Time Hiring Process : Written-test

Qualification : B.E/ B.Tech/ MCA candidates Detailed Description and Job Requirements : Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

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