Wanted Freshers / Experienced Customer Support Associates

Duties and Tasks / Essential Functions

Obtain client information by answering / making telephone calls; collecting and verifying information

Determine eligibility by comparing client / customer information to requirements

Inform clients / customers by explaining procedures; answering questions; providing information

Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Update job knowledge by studying new product descriptions; participating in educational opportunities

Accomplish sales and organization mission by completing related results as needed

Focuses and guides self and team members in accomplishing work objectives

Skills/Qualifications:

Experienced candidates who are Graduates (candidates who are pursuing their degree through correspondence or have arrears can also apply) or Engineering Graduates. Certificates no bar / not a criteria

Proper phone etiquette

Good English Communication Skills with the ability to speak and write clearly & accurately

Effective listening skills

Demonstrated proficiency in typing and grammar

Knowledge of customer service principles and practices

Attention to Detail & Professionalism

Must be able to sit for long periods of time / Position requires use of headset / microphone

Multi-tasking

Must be willing to work in the Night Shift

Willingness to join immediately or at a short notice

Experience in the HEALTHCARE / EDUCATION / IT SALES (WEBSITES) / TELECOM (AT & T) vertical is a must for experienced candidates

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location :

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