Technical support- Sales/executive

1)Agent - technical support- sales -2

2)Technician - Technical support -2

1. Troubleshoot for technical issues related to computers,Network,mcafee and other software related issues for US customers.

2. Providing technical assistance to international clients Should focus on selling of Annual/Per incident plan

3. Technical Sales process(Only voice based) receive the calls of the Customers, Solve their query, up-sell the product such as malware bytes, MS office, PC tuneup, Antivirus etc.

4. Responsible for effectively handling customer objections/queries, and meeting conversion/revenue targets Interaction with customers located in the USA /Canada over the phone

5. Performing callbacks as required

6. Respond to request for support and assistance from customers . 7. Windows 7, Windows 8 and Windows 8.1.

8. Peripherals like Printers, Scanners and Multifunction Devices

9. Virus eradication including manual Virus removal

10. Networking

Salary - negotiable( Depending upon experience).

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

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