Telemarketing Supervisor

5.Telemarketing Supervisor Prarzoo Pvt Ltd – Ghaziabad, Uttar Pradesh Position:1 Qualifications: • BA/BSC/MA • Minimum 3 years experience in Telemarketing & Receptionist • Knowledge to understand the sales cycle to decreasing lead qualification time • Ability to improve evolution of the Telemarketing team in terms of sales knowledge and performance • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. • Strong Leadership and decision making abilities • Able to plan on a short term basis (1-3 months) to achieve immediate performance goals. • Effective management of the day to day sales delivery to plan. • Able to analyze & interpret sales reports & key performance indicators to ensure delivery of a sales plan with accurate forecasting. • Able to identify & resolve performance issues in a timely & effective manner. Experience: 3+ Years. Job Profile: • Supervises the day to day activities of team members within the telemarketing call center operations. • Monitors calls to observe employee demeanor, sales technique, and conformity to policies. • Provides direction and guidance to ensure consistent achievement of daily/monthly sales goals. • Supports telemarketing representatives on calls with escalating issues. • Achieve, measure, report and communicate goal attainment for assigned team. • Develops and maintains area specific records, reviews and interprets reports. • Ensures accurate and timely communication of issues to Manager. • Assist with managing team and personal development through coaching and training to achieve &/or exceed performance objectives. • Uses coaching and counseling procedures to correct on-going problems. • Trains new employees and serves as a resource for information to new and existing employees. • Responsible for progressive performance of team members. • Maintains positive morale while accomplishing sales goals. • Performs other duties as assigned. Send Resume on: careers(at)prarzoo.com For Submit Your CV Online: http://www.prarzoo.com/submit-cv Like us at Facebook: www.facebook.com/Prarzoo

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location :

Address :