Process Associates ( US Voice Process)

Process Associates (US Voice process) Job Description We have multiple Associate Product Consultant positions for graduates with 2-6 years of work experience for our MNC IT client in Gurgaon. You shall either be a part of a team that provides support over the phone and email on the Event Management software or will be responsible for implementing the Client’s event requirements in the tool and sharing best practices. Star performers get an opportunity to visit our Headquarters in the US for further learning and career development. Work Hours: 6:30pm-3:30am- Primarily US hours (night shift) - Air-conditioned cabs will be provided.However, no cab facility is provided to Noida, Faridabad, Rohini and Ghaziabad so request candidates from these areas not to apply unless open to relocation to Gurgaon or nearby areas. Position Duties: Some or all of the position duties below will be applicable · Support clients over the phone and email by answering their product questions and offering technical assistance · Offer best practice tips to clients in an effort to boost their meeting attendance via client’s marketing engine · Gather client requirements for future releases of the product · Create and maintain all product documentation · Implement and manage the online portion of client events as and when needed · Gather client requirements and implement them in client’s event management software · Communicate with the client and review the initial implementation with them and make required changes · Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals · Document all communication with the client in client’s CRM software Candidate Requirements: · Bachelor’s degree with strong academic credentials. Preference would be given to IT graduates · Should have 2-6 years of experience for supporting US, UK or Australia clients · Excellent communication skills (verbal and written) · Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad · Strong business acumen, ethics and high integrity · Candidate must rank within the top 20% of their present team · High comfort level in using online software products · Must be articulate, organized, detail-oriented and have the ability to multi-task · Quick learner, with a positive attitude and ability to work well within a team Salary-best in industry.

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