Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. # Remote Infrastructure support delivery # Perform problem cause analysis # Resolve routine customer problem # Ability to Identify Opportunity & Implement Process Improvements # Has technical experience and skills in the areas of problem determination, creativity and analysis. # Ability to meet a set of defined account agent productivity measurements.
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