desktop support engineer

Give permanent Fix to the Desktop, Printer problems, basic LAN issues Remote Call Closure within Norms Follow-up the Checklist(s) Load/reload standard build operating system & configurations, aware of Installation & troubleshooting of critical applications & their usage guidelines, Root Cause Analysis for repeat calls. All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak Data submission for Daily, Weekly & Monthly summary report For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user. Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals Troubleshoot Network connectivity (LAN) issues Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved Installation of desktop and hardware like CD-ROM, soundcards, etc Operating Systems (OS) installation / re-installation, upgrades and patches for desktops Software installations such as MS-Office, Acrobat Reader, mail client etc Awareness & acceptence for Best Practise roll out. Desktop Installation, Movement, Assign & Change Installation of anti-virus on desktops and remove Virus Configuration of Print devices (network and local) on desktops Desktop Configuration - Network, mail client, internet etc Co-ordinate with vendors for support

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