Process Associate

Job description*

Roles and Responsibilities:

Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Building lasting relationships with clients and other call center team members based on trust and reliability

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs

Taking part in training and other learning opportunities to expand knowledge of company and position

Adhering to all company policies and procedures

Desired Candidate Profile:

Excellent Communication skills with strong command on English Language.

Ability to multitask, manage time and prioritize

Good data entry and typing skills

Good computer skills

Ability to ask prying questions and diffuse tense situations

Strong time management and decision making skills

Comfortable working for Night Shift

(Please mention NCRJobs.in for reference)

Location : Pondicherry

Address : 37 Kamarajar Salai