Customer Service Lead

We’re looking for a caring and photography-loving Customer Service Lead. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvement; and working closely with our teams to continuously improve our service quality.

Essential Duties and Responsibilities:

Make sure customer queries are solved quickly with a high degree of satisfaction

Handle customer complaints across email, phone, social media, and live chat

Maintain and improve customer service SLA’s

Look for ways to improve our service quality via root-cause analysis

Help build a customer-centric company culture

Collaborate closely with our teams

Qualification:

Bachelor's Degree

Excellent English writing and speaking skills

Detail-oriented

Active on social media

Hindi, Marathi or Kannada language skills a plus

A love of photography

(Please mention NCRJobs.in for reference)

Location : Goa

Address : NVI House, Tivim Industrial Estate