Job Description/Responsibilities :
- Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Wish, Amazon, Groupon Goods, etc
- Work with our customers to understand their problems, frustrations and roadblocks.
- Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.
- Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.
- There will be opportunity to work with a first class startup, learn business model and support development activities in future.
Key Skills :
Location of Job : Noida
Experience : Fresher to 3 years
Salary : up to 50k
Desired profile of the candidate :
- Excellent in Communication (English - both written and verbal)
- Basic Knowledge on Application Support/ Ticketing system
- Must be aware of 24/7 work environment
- Both sides cabs and meal will be provided
Basic / UG Qualification : B.Tech/BE - IT/Computer Science, BCAs
(Please mention NCRJobs.in for reference)
Location : Noida
Address : Okhla