Customer Support Executive Delhi

JOB PURPOSE 

• Manage inbound and outbound calls by providing optimum service to customers. 

• Resolve customer service inquiries and issues promptly, ensure effective & timely follow up. 

• Maintain and ensure customers’ records are updated into customer database accurately. 

• Liaise with company’s clients in relation to customer service issues. 

• Prepare contact reports and analysis on inbound/outbound calls. 

• Support Supervisor/Manager to review work processes, identify and resolve process gaps through constructive feedback for continuous improvements where appropriate. 

KNOWLEDGE AND SKILLS 

• Strong command of English and Hindi. Ability to converse in Bengali, Kannada, Telugu and Punjabi will be advantageous too.

• Basic knowledge of MS Office Suite (Word, Excel & PowerPoint).

• Self-motivated individuals with integrity, drive to achieve targets and possessing good organizational skills. 

• 1 year of working experience in customer service industry with specialization in telesales or telemarketing role will be an added advantage.

• Freshers are welcome to apply.

ANY OTHER ATTRIBUTES 

• Mature, resourceful, tactful and diplomatic with the ability to communicate with people of all levels.

• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills. 

Salary will be at par with the industry norms. Vacancy available for multiple 'Customer Support 
Executive' positions; expected joining date: Immediate  

Interested candidate may email Resume to:

hr-india@sgsupport.com .

Only short-listed candidates will be notified. QUALIFIED WOMEN ARE ENCOURAGED TO APPLY. 

(Please mention NCRJobs.in for reference)

Location : Delhi

Address : Elegance Tower, Jasola