Server Support Engineer

Job Description

Job Summary

We are looking for a Server Support Engineer to provide enterprise-level assistance to our customers.

Criteria: Graduates (Technical / Non-Technical) with good communication skills, Neutral/Indian English accent mandatory, Customer-Centric or At least 1 year of experience in a US based process, American accent preferred in case of experienced candidate.

Responsibilities

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Properly escalate unresolved issues to appropriate internal teams (e.g. technical sales)

Provide prompt and accurate feedback to customers.

Refer to internal database or external resources to provide accurate tech solutions.

Ensure all issues are properly logged.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Maintain jovial relationships with clients.

Requirements

Proven work experience as a Technical Support Engineer, Server Support Engineer, IT Help Desk Technician or similar role.

Hands-on experience with Windows/Linux/ OS environments.

Good understanding of computer systems and other tech products.

Ability to diagnose and troubleshoot basic technical issues.

Familiarity with remote desktop applications and help desk software (eg. Zendesk)

Excellent problem-solving and communication skills.

Ability to provide step-by-step technical help, both written and verbal.

Bachelors degree in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Job Type: Full-time

Salary: ₹180,000.00 to ₹300,000.00 /year

(Please mention NCRJobs.in for reference)

Location : Noida

Address : Sector-3, Noida