• Meet with potential buyers to determine the kinds of properties they desire; Offer lists of properties that fulfil the buyers' needs and resources.
• To remain as basic point of contact for customers with queries, complaints, Feedbacks, requests etc.
• Ensuring timely and professional responses to all complaints, requests and queries received enabling satisfaction of customer.
• Interact with customers by phone, e-mail or online chat concerning various care issues.
• Provide hands on support of customer care initiatives and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.
Functional Area: ITES/BPO/KPO/Customer Service
(Please mention NCRJobs.in for reference)
Location : DELHI
Address : Lajpat Nagar1