Hcl|| Hiring UG/ Graduate Fresher/ Exp for International Voice Process

Greetings from HCL!!

We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Customer service Rep/Sr. Customer Service Rep.

You can come for the Direct Walk-in on 14th & 15th Sep '18 and collect On-Spot Offer Letter based upon the selection.

Process: International Voice Process

Designation : Customer Service Rep/Sr. CSR

Job Description :-

Roles & Responsibilities:-

* Registration & Scheduling for client examinations.
* Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base.
* Follow escalation procedures for issues uncontrollable at CSR level.
*Updating different trackers like End User complaint tracker etc.
*Implementing feedback given during monitoring sessions by PICs / Team Leads
* Appropriate documentation on client CRM
* Ensuring data security - proprietary data of customers
* Meeting SLAs & maintaining Quality Standards.

Shift Window:-10 hrs (US Shifts)

Qualification Required:-

* Any UG/Graduate Fresher is eligible.
* Experienced candidates are preferable for this opening.

Skills Required:-

* Good command in verbal and written English.
* Excellent written communication skills
* Good comprehension and correct grammar skills
* Excellent computer/ internet navigation skills.

Benefits & Compensation:-

*Compensation Best in the industry.
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises.

Venue:-

HCL Technologies Limited, N5 Building,

A-22, Sector - 60, Noida, UP - 201301

Walk in timings: 11.00 am to 6.00 pm

HR Contact: Priyanka Bisht

Email Id:- Priyanka.bisht@hcl.com

Please mention Priyanka.bisht as a source/reference at the top of your CV.

*All candidates should carry resume & 1 passport size photograph

Salary: INR 1,75,000 - 3,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

(Please mention NCRJobs.in for reference)

Location : Noida

Address : A-22, Sector - 60, Noida, UP - 201301