Urgent Opening with HCL for a Customer Support Profile!!!

HCL is hiring for a Customer support profile-Voice Process! 


Location: Noida 


Job Description: 

Roles & Responsibilities:- 

* Registration & Scheduling for client examinations.
* Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
* Follow escalation procedures for issues uncontrollable at CSR level.
*Updating different trackers like End User complaint tracker etc.
*Implementing feedback given during monitoring sessions by PICs / Team Leads
* Appropriate documentation on client CRM
* Ensuring data security - proprietary data of customers
* Meeting SLAs & maintaining Quality Standards

Shift Window :- 10 hrs (US Shifts) 
 

SALARY UPTO 3 LPA 

Qualification Required :- 

* Any GRADUATE

Skills Required :- 

* Good command in verbal and written English.
* Excellent written communication skills
* Good comprehension and correct grammar skills 
* Excellent computer/ internet navigation skills.


Benefits & Compensation:- 

*Compensation Best in the industry.
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises.

Interested candidates can forward their Resume on below mentioned Id: 

Chinju.Somasundaran@hcl.com 

OR Contact on below mentioned numbers :

Chinju - 9028243027 

(Please mention NCRJobs.in for reference)

Location : Noida

Address : Noida