Urgent Opening with HCL for a Customer Support Profile!!!

Urgent Opening with HCL for a Customer Support Profile!!!

Urgent Opening with HCL for a Customer Support Profile!!!

  • Noida
  • Posted 1164 day(s) ago
  • Job Views : 1167
  • Job Applicants : 0

Job Description

HCL is hiring for a Customer support profile-Voice Process! 

Location: Noida 

Job Description: 

Roles & Responsibilities:- 

* Registration & Scheduling for client examinations.
* Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
* Follow escalation procedures for issues uncontrollable at CSR level.
*Updating different trackers like End User complaint tracker etc.
*Implementing feedback given during monitoring sessions by PICs / Team Leads
* Appropriate documentation on client CRM
* Ensuring data security - proprietary data of customers
* Meeting SLAs & maintaining Quality Standards

Shift Window :- 10 hrs (US Shifts) 


Qualification Required :- 


Skills Required :- 

* Good command in verbal and written English.
* Excellent written communication skills
* Good comprehension and correct grammar skills 
* Excellent computer/ internet navigation skills.

Benefits & Compensation:- 

*Compensation Best in the industry.
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises.

Interested candidates can forward their Resume on below mentioned Id: 

[email protected] 

OR Contact on below mentioned numbers :

Chinju - 9028243027 

(Please mention NCRJobs.in for reference)

Interview Location

Location : Noida

Address : Noida

Short Description
  • Job ID:

  • Job Views:

  • Job Type:

    Full Time
  • Number of Vacancies:

  • Industry:

    BPO / Call Centre / ITES,
  • Functional Area:

    ITES, BPO, KPO, LPO, Customer Service, Operations
  • Job Experience:

  • Posted On:

    10, Aug 2018
  • Closing Date:

    25, Aug 2018