HIRING FOR HINDUJA

We are pleased to inform you that we are hiring for our BPO in Noida for Customer relation officer profile @ our Noida Center for Inbound Customer Service program.

On Spot Offer Letter – Pls carry Class X, Class XII & Graduation Degree & PAN Card + Adhar Card

Number Of Open Vacancies – 150 - Pls get your friends along with you for the interview if they meet the above criteria.

Time – 11:00 AM – 4 PM

Venue – B-38, C/4, Sector-57, Noida, Near Airtel Office

Desired Profile:-

ü  We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well.

ü  The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.

ü  A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:

ü  If you are a graduate in any stream

ü  Good communications skills

ü  Ability to listen and active problem solving skills

ü  Good interpersonal skills

ü  Basic Computer knowledge

ü  If you are a Fresher’s/ Experienced work with us

ü  Age Limit: 20 Years – 30 Years

IMP POINTS TO CONSIDER:-

1.     FOR OUTSTATION CANDIDATS FIRST TWO ROUNDS CAN BE TELEPHINIC ROUNDS AND THE FINAL PHASE WILL BE AT THE HGS NOIDA OFFICE.

2.     **DIRECT MAIL FROM COMPANY - HINDUJA GROUP – NO FEE / NO CHARGES

3.     **SALARY – 16k to 18k (take home)

B-38 C/4 Sector 57, Noida. PIN – 201301. INDIA

PFB the detailed JD:-

ROLES & RESPONSIBILITIES:-
*Order Processing and validation
*Assist in identification , validation , review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
Must have:-

* Excellent Spoken & Written English.

Skillset Required :

*Strong customer service skills.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood managemnet would be     preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.

TYPE OF REQUIREMENT: Voice based Customer Support.

Shifts:- Rotational

(Please mention NCRJobs.in for reference)

Location : Noida

Address : B38 C4 Sector 57 Noida