We are pleased to inform you that we are hiring for our BPO in Noida for Customer relation officer profile @ our Noida Center for Inbound Customer Service program.
On Spot Offer Letter – Pls carry Class X, Class XII & Graduation Degree & PAN Card + Adhar Card
Number Of Open Vacancies – 150 - Pls get your friends along with you for the interview if they meet the above criteria.
Time – 11:00 AM – 4 PM
Venue – B-38, C/4, Sector-57, Noida, Near Airtel Office
ü We are looking for candidates who have good communications skills, interpersonal skills and can handle stress well.
ü The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem.
ü A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are:
ü If you are a graduate in any stream
ü Good communications skills
ü Ability to listen and active problem solving skills
ü Good interpersonal skills
ü Basic Computer knowledge
ü If you are a Fresher’s/ Experienced work with us
ü Age Limit: 20 Years – 30 Years
IMP POINTS TO CONSIDER:-
1. FOR OUTSTATION CANDIDATS FIRST TWO ROUNDS CAN BE TELEPHINIC ROUNDS AND THE FINAL PHASE WILL BE AT THE HGS NOIDA OFFICE.
2. **DIRECT MAIL FROM COMPANY - HINDUJA GROUP – NO FEE / NO CHARGES
3. **SALARY – 16k to 18k (take home)
B-38 C/4 Sector 57, Noida. PIN – 201301. INDIA
PFB the detailed JD:-
ROLES & RESPONSIBILITIES:-
*Order Processing and validation
*Assist in identification , validation , review and approval of customer support procedures.
*Documents problem and resolution accurately
*Escalates or hands off issues to other areas appropriately
*Follows established Procedures and process in resolving the issues
*Provides support to customers via Phone or E-mail
*Creation of Service Request (SR)
*Correctly identifying case categorization and severity definition
*Collection of relevant customer information
*Initial understanding of the incident upon call receipt
*Resolving issues based on information available.
* Excellent Spoken & Written English.
Skillset Required :
*Strong customer service skills.
*Good communication skills (Written & spoken).
*Candidates with Knowledge of blood managemnet would be preferable.
*Knowledge of resolving queries by Remote support.
*Good listening & probing skills.
*Good convincing skills.
TYPE OF REQUIREMENT: Voice based Customer Support.
(Please mention NCRJobs.in for reference)
Location : Noida
Address : B38 C4 Sector 57 Noida