Technical Support Executive Job in Faridabad

VOIS is a Calgary based telecommunication company, since our inception in 2006 we have enjoyed steady growth and continue to provide a personal and friendly service, we pride ourselves in our services and bend over backwards to give our clients the best possible service 24x7.

IT and telecommunications are often a side service used by businesses in order to carry out your main core businesses. What people don’t realize the importance the strong impact a good IT and telecommunication infrastructure can have on your main business? A good IT and telecommunication infrastructure can enhance a companies’ operations, reduce downtime, improve efficiencies and reduce overhead costs that affect the bottom line.

For small and medium businesses, the best solution is to outsource IT and telecommunications services instead of hiring in-house staff. Small business already have limited human resources and building strong IT in-house can take away focus from their primary services. In house overhead services like IT and telecommunications require investment and management staffs which have to become familiar with your business needs. In the long run, it could be cheaper to outsource then hire and train employees.

Job location: SCF: 34, 2nd floor, Sector: 11D, Faridabad, 121006.

Profile: Technical Support Executive (T.S.E)

Responsibilities of T.S.E:  

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills Required

Good communications skills

Ability to listen and active problem solving skills

Good interpersonal skills

Ability to handle pressure

Working days: 06/week (1 weekly off)

Working Hours: 09hrs (with 1 hour of break)

Shift: Night

Salary: 2L to 3.6L

Please feel free to call me at #9891663623 for any quires.

Regards,

Ganesh Nair

VOIS Call Centre | Servercenter Ltd

SCF: 34, 2nd floor, Sector: 11D,

Faridabad, 121006.

Cell (P) : 989-166-3623

(Please mention NCRJobs.in for reference)

Location : Faridabad

Address : Faridabad Sector 11-D