Account Manager – Vendor Sales

β€’ Responsible for initiation, transition and successful execution of the process in coordination with compliance guidelines. β€’ Keep a vigilant eye that right talent is hired as per process requirements. β€’ Ensure that the process training has been conducted successfully at the vendor site. β€’ Responsible for creating or updating the SOPs and other process related documents as per process specific requirements. β€’ Own the daily relationship/communication between the vendor process owner and SupportMart. β€’ Focus on key SLA’s and ensure they are being met at both ends. β€’ Responsible for the performance management of the vendor partner. This majorly includes identifying the areas of improvement at both vendor partner & SupportMart, implement a subsequent training or mentoring action plan, fix up any issues which are obstacle to meeting the process targets. β€’ As a SPOC for vendor partner coordinate with all internal & external resources allocated to the process to ensure key performance indicators are achieved and timeframes of projects are met. β€’ Closely work with internal divisions of SupportMart to ensure accurate and timely communications regarding new process updates, or changes in the overall process. β€’ Organize weekly and monthly review for identifying gaps and take steps to eliminate it. β€’ Randomly audit calls of vendor partner associates to ensure process quality and deliver the feedback to the process owner. β€’ Act as a subject matter expert and help the team members with day-to-day issues. β€’ Responsible for error free compilation and reporting of the project reports on timely basis. β€’ Continually seeks opportunities to increase mutual process satisfaction and deepen vendor relationships.

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

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