Greetings from Argus !!
We do have an urgent opening in one of our client organization.
Position - Teamlead Telesales / Teamlead- Outbound
Location - Gurgaon
Experience - 3+ years
Payroll - Direct Company Payroll
Salary - 30k/month + Incentives
Industry - Finance/ Banking
KEY RESPONSIBILITIES :
Deliver SLA & KPI
Manage & motivate a quality Team of 15 outbound operator.
Manage the Collection process ( 0 - 4 Buckets )
Ensure operator are delivering individual outbound calls target, SLA & KPI
Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
To recruit, induct, develop and support a Teamdelivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.
Attrition , Shrinkage, roster management.
Candidate should have excellent communication and interpersonal skills.
Should have worked on Dialer ( Any dialer )
Roster management , Shrinkage, Attrition , Performance Reports.
Strong analytical skills 5. Exposure in Genesys dialer and its dialing filters is preferred.
Graduate Candidate will be Preferred.
If you are interested then kindly share your resume.
(Please mention NCRJobs.in for reference)
Location : Gurgaon
Address : DLF Tower