Job Description
Designation: Technical Support Officer
Industry: ITES/BPO
Exp: - 0-3 years
Salary: - Negotiable
Qualification: - Graduation and 12th pass minimum
Location: - 88, 3rd floor, shyamla road, opposite hindi park, Ansari Road, Daryaganj, New Delhi-110002
JOB PROFILE:
ON THE SPOT OFFER LETTER would be provided to shortlisted candidates.
To provide information to their customer regarding their queries and resolve the end customer issues as per defined
Able to work independently and efficiently.
Able to comprehend the request of the customer and meet the quality standard.
Meet the defined Quality Scores.
To consistently meet or exceed parameters as defined for the process.
Shift timing would be of 10 hours as mentioned: 9Hrs Login + 1 Hr Break
5 working days
Fix Off (Saturday and Sunday)
Comfortable working in Night Shifts
Age Limit: 18 Years min - 40 Years Max
Daily and monthly Incentives plan
Candidate Profile •
An ability to assess each customer/employee's IT knowledge levels
• Ability to deal with difficult callers
• Logical thinker
• Good analytical and problem solving skills
• Up-to-date technical knowledge
• An in depth understanding of the software.
• Good interpersonal and customer care skills
• Good accurate records keeping
Company Profile
We believe in complete satisfaction of the customer with our technical support services.Therefore, we don’t ask for a single penny unless your problem is resolved and you are convinced with our services.A specialized team of Microsoft Certified Technicians will make sure that your problem is completely resolved and all the needed measures will be taken so that you don’t face the same problem again and again.For years, PC Smart Care has become a branded and well renowned online technical support company which thousands of satisfied customers. It is a sole destination for many users who seek high quality help and support for issues related to their computer, router, printer, wireless network, etc.
Interested candidates can reach us for direct Interview at
88, 3rd floor, Shyamla Road, opposite Hindi Park, Anasari Road, Dariyaganj, New Delhi-110002, nearest metro station is Delhi Gate
Kindly carry your One Set Hard Copy of Resume, Photocopy of all Documents, All Testimonials & Two Passport Size Photographs.
Note:- For any query or information, Please connect at 011-43084906/40861552/99990738742- Neeraj Kumar- HR.
If you are interested, Please confirm through current updated resume on same mail or call. I will schedule your interview for face to face.
You can refer to any graduate candidates also for the same post or you can come with him/her.
Human Resources Department
PC Smart Care Technical Services Pvt. Ltd
(Unit of Walled City Industries Pvt. Ltd)
88, 3rd floor, Shyamla Road, Opposite hindi park
Ansari Road, Dariyaganj, New Delhi- 110002
Contact Number :- 011- 43084906/40861552
Mobile No. :- 9990738742
E-mail :- hr@pcsmartcare.com
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Interview Location
Location : New Delhi
Address : 88, 3rd Floor, Shyamla Road, Opposite Hindi Park, Anasari Road, Dariyaganj, New Delhi-110002