Genpact is Hiring for Multiple Voice Processes Job

Job Description
Genpact Hiring for Domestic and International Voice Processes (Day Shift & Night Shift)
Venue: Genpact 22A,sector 18,Udyog Vihar ,Gurgaon,Nearest Metro Station is IFFCO Chowk

Date: 22 August to 31 August
Timings: 11am to 2pm
Contact Person: Simran Bhatia-9205974513
Abilities & Skills Required:
Candidate (both freshers and experienced) with good communication skills require.
Candidate should be able to handle the pressure.
Experience in Domestic and International Voice would be preferred
Candidate should be time flexible.
Education Qualification: B.Tech, B.C.A., B.E, B.Sc, BA, B.B.A, B.Com or any Grad, Result Awaited, Undergraduates, Dropouts
Job Description:
INTERNATIONAL VOICE PROCESS
COLLECTIONS :
Its a B2B collections , with lucrative incentives.
Review accounts and call on delinquent customers.
Receive phone calls to collect / resolve delinquent customer queries.
Shift Window: 6 p.m. - 6 a.m. (US Shift) 
Work Location: Gurgaon
Customer Service For Credit Cards
Handle card and banking Queries.
Provide Support in inbound call center.
Shift Window: 3 a.m. - 3 p.m. (Australian Shifts)
Work Location: Gurgaon
TECHNICAL SUPPORT
Handle user queries through calls and e-mails related to Internet Explorer, MS-Office, Printer, Network related issues and Operating system.
Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
Shift Window: 9 p.m. - 6 a.m. (US Shift)
Work Location: Noida
CUSTOMER SERVICE FOR LEADING SEARCH ENGINE
Provide Customer Support over the phone.
Handle Queries related to Adwords.
Suggesting the best tips to enhance advertising ability.
Shift Window: 6 p.m. - 9 a.m (US Shift)
Work Location: Gurgaon
 
DOMESTIC VOICE PROCESS

Semi- Technical Voice Process
Candidate should be able to solve the technical issues related to hardware and software and provide solution for the same. 
Experience in Tech. Support preferred.
Shift window: 6 a.m. - 12 p.m (90% Day Shift + 10% Night Shift)
Work Location: Gurgaon
Customer Service 
Candidates are expected to speak to customers and provide correct resolution within a specified time. 
Candidate should have good communication skills. 
Experience in Customer Support preferred
Shift window: 9 a.m. - p.m.
Location: Gurgaon
Interested candidates kindly contact: Simran Bhatia@9205974513
Just need to carry 2 sets of cv,2 passport size photographs and one valid government id proof while coming for an interview.
Do not carry pen drive and laptops while coming for the interview.
 
 
Functional Area: Customer Service (International) Customer Service (Domestic) 
Industry: BPO / Call Center 
Skills: customer support tech support technical support customer service voice process CSE BPO CSA 
Other Skills: Gurgaon domestic voice day shift collections Walk-In international voice fresher night shift Call centre experience result awaited inbound voice
 
Recruiter details 
Company Name: Genpact
Company Description: 
Genpact, formerly GE Capital International Services(GECIS), a GE affiliate and India's largest BPO and Knowledge Services organization, has over 55,000 employees spread across India, Mexico, Hungary, Poland, Romania, Philippines and China. In India, Genpact has over 16,000 employees working in offices in Delhi, Gurgaon, Hyderabad, Bangalore, Kolkata and Jaipur. Genpact provides a world class working environment and opportunities for career enhancement through focused training and rotations in different functions. Genpact also provides benefits such as medical, accident and life insurance, transport and round-the-clock medical facilities.Genpact was also recently named the 3rd best company to work for in India in the Business Today 10 Best Companies to work for in India survey. Genpact also topped the list of companies in the Dataquest 2005 BPO Company rankings.You can read more about Genpact at 
Email: simran.bhatia@genpact.com
Telephone: 9205974513

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(Please mention NCRJobs.in for reference)

Location : Gurgaon

Address : Gurgaon