Manager – Training

o Work with operations teams to understand training requirements and develop training programs for performance improvement o Run effective new hire training programs resulting in maximum throughput and optimum level of performance during transition o Training need analysis and Training need identification o Maintenance of training content with all latest process and product updates for effective learning during new hire training o Implement Performance management o Conduct train the trainer sessions for skill and knowledge improvement of trainers o Create training calendars for effective utilization of resources o Maintaining all documents and data related to training and quality operations o Publish periodic reports related to training functions’ performance o Work on the TCDs (top call drivers) and come up with effective and efficient steps for resolution o Work with the knowledge management team to ensure timely delivery of training content and knowledge base articles o Monitor and evaluate knowledge management team’s work to ensure accuracy of work o Work with the management team to develop strategies for training function o Manage new hire employees during NHT (new hire training) o Establish and maintain process baselines, process flows & perform gap analysis

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location :

Address :