Customer Relationship Manager in Delhi, NCR

Customer Relationship Manager in Delhi, NCR   Maa Kamakhya HR Consultants Private Limited   2-5 years Experience   Job Description  

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Guide and lead team members to deliver products/services that meet or exceed the customer requirements.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Manage and train resources to ensure quality and consistency of service to customers.
• Schedule and conduct status meetings with appropriate development resources and customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Maintain complete and accurate customer correspondence data.
• Assist in making major business decisions.
• Develop and update client related reports.
• Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues.

  Salary: Best in Industry Industry: HR Functional Area: Sales/Business Development/Marketing Role: Customer Relationship Manager   Key Skills   Customer Relationship Manager, CRM, Customer Relations, Customer Handling, Customer Service   Desired Profile   UG - Any Graduate - Any Specialization PG – MBA/PGDM-Marketing Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required   Please refer to the Job description above Company Profile:   We are leading Payroll & Staffing, company which manage to the human resource requirements in Junior, middle and senior management of a large numbers of companies for best performance in all technical and non-technical positions. We are in this service since the year 2002. We adopt the highest standards of professional service to recruit the best candidates which best contributes to our clients progress. We are specialists in Staffing & payroll outsourcing services with more than 10 years of experience .We pride ourselves in providing our clients with a professional service. Guaranteed  accuracy and highest level of confidentiality.   Maa Kamakhya HR Consultants Private Limited 205 Red Rose Building 49-50 Nehru Place New Delhi-110019, India Tel: +91-11- 26464600 Fax: +91-11-26460001 Bhawna- 9716127408  

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(Please mention NCRJobs.in for reference)

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