IT HARDWARE NETWORKING SUPPORT ENGINEER

As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organization in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to. Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.

Roles & Responsibilities:

Working with customers/employees to identify computer problems and advising on the solution * Logging and keeping records of customer/employee queries * Analyzing call logs so you can spot common trends and underlying problems * Updating self-help documents so customers/employees can try to fix problems themselves * Working with field engineers to visit customers/employees if the problem is more serious * Testing and fixing faulty equipment

Manage Domain environment for two sites through remote support (Team Viewer, VNC)

Manage shared folder and devices through permission

Mail Clients configuration backup &Troubleshooting (MS Outlook,7,10,13)

Data Backup of all users,

Local and Network Printer configuration, troubleshooting.

Internet & LAN configuration, troubleshooting

Software troubleshooting update and patch installation.

Manage Antivirus (Symantec)

Issue H/W, S/W and accessories to users.

Inventory management.

Basic networking, peer to peer, Map drive, Data sharing.

TCP/IP Configuration, Smooth running internet, Maintenance.

Basic networking, peer to peer, Map drive, Data sharing.

TCP/IP Configuration, Smooth running internet, Maintenance.

Networking in Domain environment, & troubleshooting.

Hardware Installation, Maintenance & trouble shooting.

Cabling, patching, and LAN troubleshooting.

Inventory management.

Knowledge Skills & Abilities Required

degree in a related computing subject or additional computer course or any related computer qualification

An ability to assess each customer/employee's IT knowledge levels * Ability to deal with difficult callers * Logical thinker * Good analytical and problem solving skills * Up-to-date technical knowledge * An in depth understanding of the software and equipment your customers/employees are using * Good interpersonal and customer care skills * Good accurate records keeping

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location : Rohini

Address : A- 3/231 Sec - 7 Rohini