Job sites Customer Relationship Manager-Corporate Sales Gurgaon

JOB DESCRIPTION :
Job Description: Sales & CRM Manager- Branch
Position Head: Sales & CRM Assistant Manager - Branch
Designation: Branch Sales & Customer Relationship Manager (Car Rentals)
Reporting to: National Sales& Customer Acquisition Head
New Position
Location: Gurgaon

Position Overview: Be part Mid Management Sales & Marketing Team, to assist in developing the AOP at the Regional Level for Sales & Marketing function and ensure its effective deployment resulting in achievement of targeted results
Education Qualifications: Graduate; Degree / Diploma in Marketing, Sales & Operations (Desirable)

Professional Experience: 
Preferred Corporate Sales experience of 3-5 years of which at least 1-2 years should have been in key management role at branch level
Have experience of working with the senior management to independently manage and be responsible for top line growth (Sales / Revenue) and bottom line profitability 
Worked in Indian / MNC companies well-established management processes and practices.

Responsibilities:

Organizational
To ensure smooth and effective functioning of all Sales & CRM operations at the Branch level and achieve the short term and long term Branch Level Sales & Marketing Goals, Targets as set out in the AOP 
Provide organizational support for customer segment to achieve Segment-wise Sales Growth, Customer Service Level, Fleet Efficiency and Utilization, Branch Revenue and Profitability targets as per the AOP
To constantly maintain and monitor growof the company's market share in the region.
Sales
Maintain 100% Customer Satisfaction / Customer Orientation 
To lead and achieve Branch Level Sales 
Focus on New Customer Acquisition and Revenue targets as per AOP
Support and maintain and grow existing customer requirement 

Operational
Identify internal bottlenecks & formulate customer friendly strategies for profitable marketing of the company's owned and vendor fleet and achieve the AOP
Insure all statutory compliance
Jointly Coordinate with Branch Operation's Team members to achieve AOP Revenue and Service level targets
Maintain Cost Control focus at an organization level
Technical / Commercial Competencies
Commercial
Ability to maintain product profitability 
Insure Customer addition and retention 
Effective negotiation and contract closure skills
Insure Documentation Completion and Compliance
System & Process
Ability to deploy and insure compliance of all Booking / Billing activities at Branch 
Quality Systems
Good understanding of the Quality Initiatives
Key Attributes
Critical
Problem Solving / Analytical Reasoning
Team Leader
Good Communication
Good Customer Network and Focus
Relationship Building and Management 
Understanding of Key Financial Metrics and target oriented
Integrity and Honesty and ability to take responsibility
Essential
Learning Ability / Initiative
Persuasive Communicator
Team oriented / Mentor / Coach / Inspire teams
Understanding and effective deployment of Sales & Marketing systems and process
Desirable
Coping with pressures and uncertainties
Extrovert and Entrepreneurial

Functional Area: Pre-Sales Sales / BD 
Industry: Travel / Tourism 
Skills: Sales , Business Development , Corporate Sales , B2B Sales
Other Skills: Customer Acqusition , Customer Retention

Email: nishavkonnect@gmail.com
Telephone: 9711966682

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location : Gurgaon

Address : Gurgaon