Tech Support

Understand customer expectation clearly through effective probing 
Document reasons for customer dissatisfaction for all the queries and the challenges faced 
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis Set high levels of performance standards for the given process/account 
Ensure you understand expected performance standards and metrics to be achieved for a given process/account 
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight 
Follow the learning management process to remain current and updated on required skills and knowledge required for the position Learn, help and support fellow members in the team in meeting desired performance standards for a given process/account 
Bring right attitude to the work place that complements and enhances the work culture 
Always Think like a winner 

(Please mention NCRJobs.in for reference)

(Please mention NCRJobs.in for reference)

Location : Pune

Address : Pune